Not Five Star

Not Five Star

While the grounds of this hotel are lovely and the breakfast is wonderful, the room I stayed in and service are simply not five-star. I was shocked at the quality of the room versus the price (8k+ ZAR/500+ USD), especially given our other accommodations in South Africa. The room was small and dark, the ceilings were low, the mattress transferred movement, and the shower was in the main space. Our minibar was not stocked for 2+ days until I enquired, and other things in the room like coffee and washcloths weren't replaced without me asking twice. I would never stay here again and would urge others expecting a five-star experience to stay elsewhere. I regret spending my money on this hotel room.