Matt Kelley

Review of ARRIGO DODGE CHRYSLER JEEP

The only reason I gave them 1 star is because ther...

The only reason I gave them 1 star is because there is no negative stars. Every time I have used their service dept I left with a bad taste in my mouth. I would go as far as to say this is a criminal enterprise. I had a courtesy inspection with a service and was told I needed new brakes. This was two weeks after I had a brake job. Went in twice for express service (oil change, tire rotation) First time 3 1/2 hours, second time 2 1/2 hours and both times I was one of the first in line when the doors opened in the morning. Both times the truck was brought out covered with shell rock slop from driving thru the shell pit they use for parking. I was told they would wash it but after spending the better part of half a day there for "express service" I did not want to add another hour to my wasted time. Had a recall on the truck for a trans module and was told it would take approx. 4 hours to replace. Made an appointment for the repair. Dropped it off at the appointment time and was given a rental voucher. I noticed the rental was for 2 days and I stated the work was to be done that day or I would have to reschedule. Before I left the service adviser, I demanded that if they choose to go mudding with my truck wash it. I picked up the rental and left. Got a call 1 1/2 hours later telling me they didn't know when they could do the repair due to lack of lift availability and it may be 3 or 4 days. Before I hung up the phone I reiterated to make sure my truck was clean of shell slop and I was coming to pick it up. My adviser (Bernard) assured me he would make sure it was. Well it wasn't, both front doors were covered with it. I went off on him and he couldn't understand why I was raising my voice. Needless to say I lost half a day for service I never received.