Each and every shipment we are facing serious trou...

Each and every shipment we are facing serious trouble with. Now again shipments got stuck at customs. Shipment before was damaged seriously due to poor packaging and handling during shipment. With shipment two years ago we still had trouble with custom's office 6 months after the artwork was delivered. Park West do not care at all, a shame.

Shipping and framing agreements done with ParkWest are simply not held. Internal communication between sales, framing and shipping departments do not exist, externally with FedEx communication is very poor. We spent hours every shipment - and we mean EVERY - with talking to both ParkWest and FedEx to manage deliveries. Unbelievable in 21st century.

Our latest shipments were damaged just again. We returned the shipments in June and are still waiting for full refund today in November. Dealing with Park West after sales is a shocking experience, so different from the glamour on the cruise ships.

It was very likely our last order with Park West. Be careful with your interactions.