Review of Pagoda Resort, Alleppey, Kerala

4 years ago

Good -

Good -
1) Property location is good, hotel look is heritage.

Bad-
1) Managed like a lodge/ ordinary hotel as number of staff looks small and all staff doing everything and you can see same staff on reception, restaurant, handling luggage, house keeping and room service.
2) Room supplies, linen etc are poor quality. When requested, they replaced with fresh one. Cushions are even torn.
3) Room/ Washroom cleaning not good untill you show them each corner to clean.
4) Only 2 set of tea bags/milk powder/ sugar is supplied in room in a day. If you ask for more they will reply ' It is chargeable.
5) About 100 rooms but small restaurant. You have to wait or grab a table like you do in shopping mall food court. As restaurant hall is small, too noisy due to rush.
6) Food is good but Tea is pathetic. Menu rate are reasonable.
They need to spend on renovation, change of utilities, training of staff etc.