Arrived and checked in at 11am. Room was not read...

Arrived and checked in at 11am. Room was not ready, no problem. Sat at the bar downstairs had a drink and a bite to eat. Decided to rent a car and do some shopping while we were waiting for our room. 5pm rolls around and we still have not heard if our room was ready. Decided to call the hotel and pressed the correct number to speak to the reservation desk. The gentleman that answered the phone was not helpful. Informed me that I had to visit the front desk to check in. I explained to him that I had already checked in at 11am and was just waiting for a call that our room was ready. He informed me the room was still not ready. Finished up more shopping and headed back to the hotel around 6pm. Arrived at the front desk inquiring about our room, if it's not ready by 6pm, it will never be ready. Thankful the lady at the desk was able to find us a room and apologized for not notifying us. We checked into our room 633. Not sure where the rooms are that they post online, because our room looked nothing like what you see online. In fact the room still looks quite dated. Minor details could be changed to approve the appearance of the rooms greatly i.e. matching door knobs, clean linens, new light switches and outlet covers, grout the perimeter of the bathroom sink, and replace the door hinges with ones that aren't painted. A coat of pain is not a remodel. The room smelt old and musty. We believe it was the dingy carpet or the ventilation system. One of our pillows had a black stains on it and the other one had holes in it. Obviously there is not oversight by management regarding housekeeping. The elevator up/down buttons are so old you cannot see what they are. The placard surrounding the buttons must be the original elevator sign when the hotel was built. Same goes for the interior of the elevator. The only thing updated in the elevator was the floors. This hotel has potential, but they do not have the right employees or owners with the mentality to run a 4-star hotel. This is more like a 1-star Motel.

Please see the photos attached. We will never recommend this hotel to anyone. Visitors can receive more bang for their buck at Courtyard Marriott including and a new modern fresh hotel for $50 less than their rates. Don't waste your time; move on.