I had an appointment with someone and waited at th...

I had an appointment with someone and waited at the designated station for maybe 10 minutes before someone approached me to ask if I had been helped. I responded that I had an appt with ____ and have not been helped yet. He told me that the person I had an appt with had already left for the day. I received no phone call or email to reschedule the appt. I am happy to be seen by anyone but felt like I had to be squeezed into someone else's schedule. Anyway, from the point that I was approached, I was taken very good care of by everyone I interacted with. The service cost was appropriate and the length of time estimate was accurate.