The hotel had bedbugs. YES BEDBUGS! I actually cau...

The hotel had bedbugs. YES BEDBUGS! I actually caught one and took it to hotel management. The manager looked at it and said he did not know what kind of bug it was. He said they would have an exterminator come to fumigate the room we were in and move us to another room. I told him we did not want to move unless the exterminator inspected the room where we were moving to to ensure that it did not have bedbugs too. He said not because he would have to pay the exterminator to do that. He then said that he was perfectly capable of inspecting the room... mind you this is the person who said he could not identify the bedbug we brought him They refused to refund our room or cancel the second nights stay. We had to put everything that we brought into trash bags. It was humiliating. We had to throw out our suitcases and our purses. We never even got an apology.

Today, August 3rd 2019, she decided to get a hotel room for me to stay overnight since I cannot stay at her house due to asthma. Within 10 minutes of making the reservation she realized that she had accidentally made it at this SAME hotel. She tried to cancel through Priceline and they said they could not do it that she had to contact the hotel directly. The front desk staff said they did not have the authority to cancel the reservation. When we asked to speak to a manager we were told there was not a single manager on duty and would not be until that afternoon. We asked them to have the manager call us, of course they did not. We called back and were told that the manager, Tanay, had them note on the reservation that is was not allowed to be cancelled. She did not have the courtesy to speak with us directly. I would stay away from this hotel and also beware of using Priceline because it limits your options in terms of cancelling or changing your reservations. A couple of notes this hotel used to be a Holiday Inn and they are apparently still using their pens as you may note in the picture. Also when we spoke to Priceline they said they would call the hotel and ask if they would allow us to cancel... they left us on hold for like 10 minutes and then came back and said sorry the hotel said no. When we spoke to the staff at the hotel they said Priceline had never called.