I have been going to the Computer Guru since 2000 ...

I have been going to the Computer Guru since 2000 and I am entirely happy with the high level of professional, friendly service I have received. He has helped me with my Windows Computers, and then when I switched to Apple, he helped me through that transition. I now have a MacBook Air, an Apple iPAD, an Apple Watch, and The Computer Guru helped me get all of these gadgets working and talking with each other. He helped me learn how to use them, too.

I offer the following comments as a result of my long experience with him. I am an intelligent, mature, experienced woman and I am an excellent judge of character:

If you want to have a BAD experience with the Computer Guru:

Question everything he says, even though you know nothing about computers yourself; cut him off when he suggests necessary upgrades to your old, outdated equipment; plan to spend an hour chatting breezily about every computer problem or question you have ever had, even though he is very busy working on computers belonging to people who have already hired him; act entitled to free information and be hostile to the idea that he likes and needs to be remunerated for his time; act as though you know as much as he does and come into his shop as though you are shopping at Wal-Mart, with the idea of getting as much free information as possible with no intention of necessarily buying anything; and have no respect for his considerable expertise, intelligence and honesty.

How to have a GOOD experience with the Computer Guru:

Bring your machine in the morning, briefly explain your problem, and let him provide an estimate. If you are smart, you'll leave the computer with him and follow his very sound recommendations and advice. Simply come back at the end of the day to pick up your machine, completely fixed - he can almost always deliver same day service - pay for it and go home in the knowledge that everything is now in order and your problems have been solved. In the unlikely event of any glitches, bring it back, politely point them out, and watch him rectify the issues before your eyes, while you wait.

Don't listen to the opinion of those who fell afoul of the Guru's tendency not to suffer fools, badly or otherwise; his desire is to be of service and he has sufficient self-respect that he will not be treated like a doormat. Have you hired him? No? Then remember, he owes you nothing. He values his time and he doesn't like to waste it. He has saved the computers and the data of countless people who went elsewhere first, and understood. I recommend him to all my friends, and they are thrilled with his services also. He is competent, professional, smart, witty, and wise.

When it comes to computers, The Computer Guru knows what he's doing, probably better than anyone else in our fair city. We should be glad and grateful that we have him serving us. These bad reviews are mind-bogglingly wrong; they must have been written by very unpleasant and (sorry) ignorant people. Like The Computer Guru, I grew up in a world in which everyone did not act so ENTITLED.