Not being one for a lot of catchy words and drama ...

Not being one for a lot of catchy words and drama I will keep it short and simple. The service we experienced at both poolside and at The Blue Point Restaurant was painful & pitiful! The waitstaff was inattentive, untrained and struggled terribly with the English language. Our waitress could not comprehend basic requests like asking for oil & vinegar dressing for our salad. Or what type of lettuce is used in the Cobb salad. And what's up with taking 10 minutes to go find mustard for my hamburger only to return with honey mustard stating "that's all we have". Lastly and the worst was paying our tab. I don't even want to rehash that whole fiasco. And oh yeah the food? We came by boat and we were hungry - so we ate it.
It is a total joke that this Hyatt has the rank of a 5* resort - Give us a 3 or 4* any day!