Michael Draven

Review of PC Help Services, Inc

EDIT: the very last thing I saw on my laptop befor...

EDIT: the very last thing I saw on my laptop before I took it into their shop was an INDIVIDUAL touchpad selling for less than $20 so charging me $100+ for a touchpad when I SAW ONE WAY LESS is shady. Additionally, I made it known I have another inspiron laptop with the similar touchpad THAT I WOULD DROP OFF AND THEY CAN USE THAT but they were heavily reliant on ordering a new part instead of using a like new part in a laptop I do not use. Furthermore, my friend who is great with tech and cars even said PC help and other companies are trying to scam people because he said he could do it in last time and way less cash than what PC help service quoted me.

Lastly, I made it known I went through all the tips and tricks online before bringing my laptop up there so instead of asking me to turn on the (which i disable intentionally) they decided to do things without me giving approval. They also stated I did not use the proper channel despite the fact they were closing within 10 minutes so me calling them after I made it home wouldn't have work plus the fact I tried visiting the store 10 minutes before closing and it was lock (I bought in the exact laptop the next day to have a SSD install). I did, however, send a message through their website, like i have several times before, but this time they never returned a message like they have in the past so to say I did not try and reach out is a lie and maybe check your voicemail and inbox before claiming such thing.

1. The moment you turned on the updates, you did ""additional work"" because I was not informed. Laptops do not come with those settings off, they have to be turned off.

2. When my laptop arrrive at the desktop screen none of my icons were on the taskbar and this laptop is NEVER OFF unless I am at work and its sitting in my locker. I know what program I attach to the taskbar so do not lie.

so in summary, they tried to trick someone who assemble a gaming pc and installed max ram for three laptops, research what part needed replacing, and EVEN PLACE A BET that the company would charge me for a new part instead of taking my constant advice of using my part laptop instead of ordering a new part that would take days when I do not have days when it comes to this laptop. So if you value your sanity and want to make sure you get more bang for your cash, always bring in parts to their location with the computer and eat into their parts + labor revenue otherwise i recommend becoming friends with a highly smart technology person who will help you with your computer for FREE like myself

Original post:
I took my Dell Inspiron 7559 gaming laptop in to see what was wrong with the touchpad. When I heard the price and decide to take it home I had a sinking feeling something was up. I get home and boot up my laptop and I notice several things been tamper with in my laptop settings and the taskbar. If you're task with fixing the touchpad why are you browsing the customer's computer and touching their taskbar??

This is the last time I will ever use these people and maybe file a lawsuit in the future for doing things on my laptop that should not be doing. I RECOMMEND ALL FUTURE CUSTOMERS TO EXAMINE YOUR COMPUTERS AND LAPTOPS BEFORE LEAVING THEIR BUILDING!!!