They serviced the AC unit about a week before I cl...

They serviced the AC unit about a week before I closed on my house (they were hired by the previous owners to do so). On move-in day it wouldn't bring the house below 80 degrees, even after it running all afternoon. I was super upset so I called them to ask if they would come back out and make sure something wasn't missed. I'll be honest -- it's July in Texas and I had been hauling boxes from a hot storage unit all day and my water hadn't been turned on. I was cranky and probably a bit rude. The person I talked to was super friendly and professional and they sent someone out first thing Monday morning.

Y'all. HE. WAS. ON. TIME. I think I had a 2-4 hour window and he showed up at basically 8 on the dot. Service technicians of any sort are NEVER on time. +1 for Service Wizard

He checked temps, ductwork, etc., to help me diagnose the problem. Long story short, my unit is *just* too small for my house so it can maintain a temp on the hottest days but can't bring it any lower. Bummer, but consistent with what I experienced over the weekend.

THEN he takes a few extra minutes to fill a hole behind the thermostat so that the temps would be a little more accurate. AND adds in drywall mounts so the thermostat wouldn't be loose. Considering they had waived the service fee for this follow-up and he still took the time to do that, I'm impressed.

And the cherry on top is that he didn't try to convince me -- a potentially gullible, brand-new first-time homeowner -- that I needed a bigger unit (which I assume they sell and install). He gave me tips on how to make my unit work for me. I'll certainly use service wizard in the future for tune-ups and maintenance.