Terrible customer service!!!!!!! First off I took ...

Terrible customer service!!!!!!! First off I took my niece in with me to get her FIRST peircing all the while talking Big Brain up because they have done SO many peircings throughout the years for both my sisters and myself, right when we walked in and walked up to the counter the man was RUDE IMMEDIATELY and the atmosphere what IMMEDIATELY NEGATIVE!! He was completely rude kept cutting us off when we were talking and just blurting things out while we were trying to tell him what peircing we wanted.
After that he told us the wait would be 30 minutes which was fine so we sat down to wait and what seemed like 2 hours went bye and about 6 different groups of people coming and going we started wondering what was taking so long. FINALLY when the place cleared out the guy at the counter (who has a peircing between his eyes, don t know his name) asks me what my name was and I tell him and he said he forgot to put us on the list! So this whole time we are waiting waiting and waiting about 6 groups of people got in before us!
THEN we go in the back to get our peircings and my niece went first and the guy pierced her and missed and had to basically pierce her nose 3 times which I have on tape. Funny thing is he was cool as a fan ha! I had no problem with him what so ever mistakes happen, but everything that lead up to that made it an all around TERRIBLE EXPERIENCE! I honestly am mad I even had to pay for hers. That should have been free. The guys up front act like you are a burden on there time. If you don t like your job QUIT BRO! Be an adult and be professional. Super unsatisfied with the service. I would NEVER recomend this place to anyone EVER AGAIN! I have talked big brain up so much for so long it made my word look like trash. Absolutely REDICULOUS.
That s all I am writing and that does not even explaine well enough how terrible the experience really was. I would give NO STAR if I could.
The manager needs to know how his staff treats people and how it makes his business look. Dude at the front with the peircing between his eyes is a JOKE.