Tyiesha Hameed

Review of Ray Catena Infiniti

Great service after defective new vehicle found!

Great service after defective new vehicle found!

Chris Flusk was a huge part of our Infiniti experience. My wife purchased a vehicle from Ray Catena Infiniti and found corrosion under the car
at the connection fittings and piping. Furious to find such corrosion on a new vehicle, my wife brought the vehicle back to infiniti to advise the managers of the defects found under the vehicle. She made it known that she isn't accepting anything less than another new vehicle. Immediately, Chris Flusk got involved because he was involved with the original purchase of the vehicle, but he was instrumental in getting
with infinit to provide my wife with a new replacement vehicle. After some negotiating and justification with infiniti as to why it was important to provide their customer with another new vehicle, Chris called my wife and I with good news on another new vehicle for my wife. On the day my wife was supposed to pick up her new vehicle, there was an error on the type of vehicle requested, but Chris immediately requested another vehicle from another location with the same type of package deal my wife originally has, and Chris ensured that the vehicle was delivered the same day of the request. After waiting for the delivery, my wife received the call from Chris that her vehicle had arrived and they would detail the vehicle before she received it. Once we arrived onsite, I looked over and under the car to inspect for defects and corrosion and found the undercarriage to be acceptable, and 10 times better than the vehicle my wife was currently driving. In conclusion, the overall service experience received by Chris Flusk and his service team was by far the best service experience received during all of the years of owning vehicles. I would recommend Chris Flusk and the Ray Catena Infiniti of Edison in a heartbeat.