Kristopher Edwards

Review of ARRIGO DODGE CHRYSLER JEEP

This may be a little longer than most may take the...

This may be a little longer than most may take the time to read but I feel that hitting all of the points is worth my time to explain to those that might be interested. Upon arriving to the service area where I first came into contact with Tony, I was greeted with pure professionalism combined with a get it done attitude. Tony took the time to listen to me explain the symptoms and even listened patiently as I provided what I thought was an accurate diagnosis. I will admit that I do not have his patience and would not last in a place where I have to listen to everyone who thinks they know what s wrong and feel that they need to share it with me. For this alone I am grateful that Tony was helping me. I signed on all the dotted lines and agreed to pay for a loaner that they provided pending completion of their investigation and possible warranty covered repairs. I received a call from Tony later the same day explaining that they have located my problem and that they could complete the repair within 1.5 hours. Tony provided me with a price that I honestly felt was ridiculous since the repair was only necessary due to the mistake of the previous dealership where the routine maintenance that cost three times more was not completed properly. I explained to Tony that I should not be liable for another Dodge Dealerships failure as I was only trying to maintain my vehicle based on the Dodge/RAM recommendations. Upon arriving to the dealership more than just a little upset about the whole thing, Tony tried to explain things to me and with a very short response I told him that I just want to pay them and be on my way. Tony was not interested in just taking my money and letting me leave and continued to follow me to the cashier remaining calm the entire time. Even in my state of disappointment I did recognize his demeanor and persistence to explain to me why I am responsible to pay them and then request reimbursement from the dealership that caused the problem to begin with. When I say that I tested him, I mean I tested him. I did not time the conversation but it must have been at least 20 minutes and maybe even longer. I am a man who still believes in respect and I can tell you that Tony has earned mine. After interrupting Tony numerous times, I never caught him trying to over talk me and found that even though I was interrupting him, his mouth closed instantly and his fascial expression never showed one sign of frustration. While I still feel that I should not bear the burden of the cost and that the dealership that corrected another dealerships mistake should be able to invoice them directly, I do feel that Tony is a great asset to this dealership and will no doubt be back for all of my service needs when in South Florida.