Hendri E

Review of Valley Imports, Inc.

***UPDATE 1/4/2019

***UPDATE 1/4/2019
I got in contact with Jeff Richmond, the General Manager at valley imports. He was fantastic to work with and helped address my issues. He has made every effort to rebuild the relationship between customer and dealer. I will go back to Valley imports because of his quick response.

***UPDATE 12/19/18
Valley imports is all but ignoring my requests. This is what happens when you go somewhere else after they do not provide honest service. No Mercedes dealers should behave this way. I will be sending a letter to Mercedes headquarters.

***UPDATE 12/13/18
Tried to get a trade-in / cash offer on a Mercedes purchased from Valley Imports. Offer was way below book. I was not looking for a great offer, just fair and the offer was not fair. My local Ford dealer offered more on a cash offer, as did 3 other dealers I called.
VERY DISAPPOINTING that they did not want to establish a long term relationship. I will no longer buy from Valley Imports, but rather look online for the best deal, as buying from them had no benefit long term.

*** Original Review
Buying experience was great, worked with Steve Dargen. Not pushy or trying to rush us. Had good knowledge of the vehicles we were looking at. I did have a hard time reaching a sales person in the Mercedes department that morning to verify what was in-stock. Have not dealt with service, but will see come in every 10k for service. Email contact after the sales has been quick.