I recently purchased a new 2013 Ninja 650 from NY ...

I recently purchased a new 2013 Ninja 650 from NY Motorcycle. The overall experience was very good; got a great deal and great service after making the purchase and before pickup. After calling other dealerships who did not have some new models I was interested in in their showrooms, I reached out to these guys and got connected to Dean in sales who said they had what I was looking for. He was very helpful upon arrival.

I was frustrated by the attention to detail from some of the staff: I had done a lot of research on OEM and aftermarket parts for the 650 finding very limited options, and to my surprise during my first visit the staff promised that a rack mount and top case were available for the 2013. However, when I returned to finalize the purchase, a closer look when I actually wanted to select the parts showed that this was not true. At points some of the staff seemed disinterested in helping me solve what I was after.

However, upon meeting the manager, he promised that they would seek the parts and help figure out how to get a rack mounted. The manager was very impressive and sealed the deal for the purchase (five stars)! I ended up finding options for a rack mount that would require minor modifications, frame sliders, and lowering link, which I shipped to them for install. In the end it was probably a better deal for me than overpriced manufacturers parts (that don't exist).

Ultimately, I got great service to get what I wanted. During the week of final sale I was very impressed with the attention I received from Dean. We corresponded daily on the status of the parts, what custom modifications would be needed for the rack mount, and they worked hard to get me rolling a week later and out the door with a new bike! I was expecting I may have to chase status updates, but that was not the case; I felt Dean was on top of it and he'd reach out to me to let me know if they were on track. Very happy with assembly and the modifications required for the rack mount; I've observed no issues (except for a loose turn signal wire, which was a cinch to fix).

Overall, I am very pleased with NY Motorcycle and plan on going out of my way to have service from them. I recommend asking for Dean in sales, and if you get a chance to meet the manager, you will be impressed! The only thing that holds me back from an 'five stars' rating is the unimpressive parts experience. Otherwise, I am more than happy with my new purchase!