Absolutely horrible experience! Military family m...

Absolutely horrible experience! Military family moving across country and stopped for 60k service. Have pre-paid Toyota care and technician said they couldn't find any record and charged full price. Said they "made numerous calls to everyone who's serviced your van and no one has this package listed for you." I made a single call to the location in VA where we bought our van (which we gave Fusz service and they supposedly called) and miraculously in less than 5 min the person we spoke with pulled it right up with no problem. Total scam and abysmal service 2 days after my father died.

Now less than 2 months later we took our van in to be looked at and dealership at our new location - NOT Fusz thankfully - shows us the tires are so worn that steel is showing through all over almost every tire (which Fusz had to have seen when they did wheel alignment and tire rotation) and could have had a disastrous, catastrophic tire failure.

Not only do their actions seem incompetent, but seemingly put my family at risk. If I was you, my opinion is to avoid them like the plague!!!