I was in Florida in July 4th and bought tickets. C...

I was in Florida in July 4th and bought tickets. Couldn t go because it was storming so I called about a refund and it was granted that I would get a refund. And I still haven t received my refund. It has been over 3 months & still haven t received my money back & I had paid up to $700. I have called over & over through the months and I keep getting the same answer that refunds are backed up. It is very irritating & makes me mad that I still haven t received my money. I am a single mother of 5 and that money doesn t come easy & would like my money back asap