Sundus Akhter

Review of The May Fair Hotel

Booked a package for my husband s 30th birthday. U...

Booked a package for my husband s 30th birthday. Upon booking, I was told there was a swimming pool and jacuzzi at the spa. When we arrived, I was shocked to learn, they had none of these and only treatment rooms, sauna/steam and a quiet room. I was quite upset as the whole point of the stay was to be able to relax in the spa. Nevertheless, the massages were good and quiet room was relaxing. The rooms are most certainly not up to standard. The pictures are extremely deceiving. I was shocked when We arrived as the room is very basic, dated and definitely not 5* however, the bathroom was large and had a good shower. The bed was soft, the mattress was broken. Each time we laid on it, it would dip. Therefore not 5* quality at all. The restaurant was good for dinner and breakfast. Location is fine but there were lots of beggars at the foot step of the hotel. Prior to arrival, I received a text message from my personal assistant called Edward. Who apparently could assist with any of my needs. I asked to confirm spa close times, he gave me 3 different times. I also asked to confirm my dinner reservation, he told me to call myself. Why offer an assistant who is not of any assistance?!?? Beyond my comprehension. I wouldn t stay here again and would not recommend this hotel to anyone. This should be a 4* hotel, at best!