We took a guest for high tea today. This is not ou...

We took a guest for high tea today. This is not our first time as we love your grounds. Unfortunately although the staff is friendly, they are not professional. I had to ask 3 times for an ashtray and got it on the 4th try. Although you were not busy we had to wait quite a long time for drinks to arrive, they gave 2 place mats and not 3, 2 sets of cutlery and napkins I had to get up and ask for another set of cutlery and napkin and only got cutlery. When I ask for my napkin they said you were out and gave me a black cocktail napkin. Did not offer tea or coffee had to call them to ask for it and I had to go inside to get my bill and pay, Ct card machine was not on charge and I could not get my copy of slip. I paid R1000.00 tip including for very poor service. I do Love your surroundings and the garden and ducks are beautiful, service is another story, so sad