Dave Wright

Review of WESTGATE HONDA

Dealt with Westgate for decades (entire family has...

Dealt with Westgate for decades (entire family has purchased new and used honda vehicles) until taking CRV in to swap tires Nov 6/20, after which missing H symbol (hole in middle of all 4 tires). Approached company numerous times to remedy. Service manager and parts personnel argumentative, belligerent and personally hostile to any attempts to remedy. Honda Canada Customer Service attempted to resolve. Service Manager did not return Customer Service numerous attempts to contact him. Very surprised and disappointed with the adverse changes to Auto Service at Westgate. I will not use Westgate again or subject myself to Service Dept's aggressive, adversarial posture. Candice (receptionist) was awesome.

Good morning Westgate. Your response is pleasant, for show?, however, you have a problem in service, whether you choose to acknowledge it and manage it, or simply make pleasant meaningless comments. In business actions are meaningful. Pleasantries are just words.

Service Mgr and Parts fellow who simply took a caustic approach. Management should be aware of what's going on in service at the management level and maybe they are. I owned several Canadian Tire stores and always welcomed input that would assist me in running my business.

Rather than making false claims about your efforts to assist (no one contacted me or returned Honda Customer Service after numerous attempts), for your long term best interests ... maybe your service personnel needs some sort of coaching in order to achieve constructive change vs false claims = you have not understood the opportunity to improve your business. I'm not sure why but perhaps that's the root of the issue, for you to figure out and manage, only if you choose to. Westgate Honda is no longer my problem, after being given ample opportunity to respond in a reasonable manner. Perhaps you will make further pleasant comments, however, I have dismissed your business as unacceptable. Thank you.