Penelope Izzo

Review of Sheraton Grand Hotel and Spa

We really loved staying at the Sheraton in Edinbur...

We really loved staying at the Sheraton in Edinburgh during our trip through Europe. The room was incredibly spacious, the bed and pillows made me feel like I was sleeping on a cloud, and the room service was to die for. Where it could improve is the service and the spa. While the staff was perfectly polite, they didn't try very hard to be truly kind or joke around with us. We've been through a wide variety of hotels, especially in Europe, and so far this was the only hotel where the staff didn't make us feel very welcome. We were quite frustrated because we really wanted to use the spa, but both nights we wanted to use the sauna, it wasn't working and to use the "spa" where there was a hot tub, you had to call to make a reservation (only a few people were allowed to use it at a time) as well as pay a $30 fee to only be allowed in for a short amount of time. One other thing that took away from the experience was that we were staying in an amazing 5-star hotel, but once again, we had to pay for something so simple as basic television. They offered a wide variety of movies to watch, but there were absolutely no complementary channels just to have on in the background. For such an expensive hotel, I shouldn't have to pay for something that even 3-star hotels offer for free.