Monday afternoon my two year old daughter fell and...

Monday afternoon my two year old daughter fell and split her face open above her lip. Urgent care directed us to Albany Med because she would need to see a plastic surgeon for stitches as it was a deep wound. We arrived at AMC at 4:45 for intake. Went through intake, told her we were sent there for stitches, they never looked at her wound and sent us into the back waiting room with two other families. By 6:30pm we had no updates and hadn t heard any information on when we would be seen. My daughters bandage from UC was bleeding through so I asked the front desk if someone could give her a new bandaid. They put a new bandage on and sent us back into the waiting room. By 8:00pm the room was packed, they were bringing patients from the check in room into the back, but myself and the two families there before us were still waiting among others. After the parents repeatedly asked staff for information on when people would be seen, many who thankfully advocated for my daughter to be seen with her split open lip, we finally got a room at 8:55. We then sat in the room for THREE MORE HOURS with nothing. No ice for swelling, no reliable news on when someone would see us. At 12:30 my daughters father finally went to the front desk absolutely irate that we had been there for 8 hours for stitches. A doctor came in and told us his attitude was not appreciated in a pediatric unit and they were hesitant to do anything under the conditions. When we again explained that we had been there since 4:45 with an open wound they finally gave her medication to relax her to stitch her up. I have NEVER seen such an unorganized system in my life. We were seen well after the time frame for getting stitched in a timely manner and the lack of communication between staff and parents was unreal. Had I known that we wouldn t even be seeing a plastic surgeon, we would have gone else where hours before. This was also the hospital I have been going to for OB appointments and I will surely be transferring out of that department as well. There is no reason a 2 year old should sit swollen and bleeding for 8+ hours with no information on what is going on.