Darnell Pratt

Review of Holmes Honda

I love my new purchase! Holmes has a very friendly...

I love my new purchase! Holmes has a very friendly and helpful atmosphere. My salesman, Patrick Latin, was extremely knowledgeable and a great asset in my purchase experience. His explanation of the car s history and condition ultimately sold me over. I felt that he was genuinely concerned about me getting the best vehicle for me instead just trying to sale me a car. I would recommend he and Holmes to anyone!

Update 3/30/19: Looks like I spoke too soon!

These last past 3 weeks have been pure hell! I purchased my Cadillac XTS on 3/11. Once I was able to continue driving it, I hear noise coming from near the front right wheel. I called Holmes and notified them immediately by Wednesday 3/13. I was told to take it to local Cadillac dealerships, everything should be fine. Well I made an appointment, got it over to a certified Cadillac dealer and was told that there were problems with the struts and that was causing, and would continue to cause problems with driving. They estimated about $2000 in repairs! Not including the cost of diagnostic and me having to take off work because I didn t want the problems to be assessed too far from when I brought the car. Holmes advises me at this point.. Oh that seems a little pricey, take it to another certified dealer. So I take off another morning from work, take my car to another dealer, who diagnoses the same problem and a few dollars (literally) cheaper than the first dealership. Not to mention I ve now paid for two diagnostic examinations. I send this paperwork in. Holmes shifts the blame elsewhere. Does nothing to attempt to accommodate or help this customer, who was just so valued days before; not the helpful response has shifted to, that s your problem. What troubles me most is that everyone I talked to at the dealerships before I brought the vehicle it were assuring me, This car has been through a thorough inspection and everything on this car is in tip top shape, definitely to my detriment! Only to find out that that could be the furthest from the truth! Now I have to drive from Leland, MS where I practice law back to Louisiana to get this part fixed. Having to take off another day of work and expense for me. Holmes wouldn t even consider allowing me a loaner vehicle while my car is to be fixed so I wouldn t have to miss work AGAIN! I thought that would be the least they would have offered for three weeks of hell, to try and rectify the problem! I believe in transparency and I thought that it would be a disservice for anyone to read my review and be misled. I definitely spoke to fast, and regret my decision to shop with Holmes!