Tiffany Winch

Review of Hotel Jerome

This hotel is absolutely fabulous on the surface, ...

This hotel is absolutely fabulous on the surface, the hotel and its facilities themselves are 5 star; the faces of the people are very nice, however, if you ask them for "anything" they can care less. During my stay I asked if they can bring extra pillows upon check in, the lady said "yes! Of course, can I do anything else for you?" That night, there was no extra pillows delivered to my room, I called before going to bed, no extra pillows, two hours later, I called again and they did not know of my initial phone call or the request when I reserved this room. Upon check out I told them of this insincerity and the manager discussed with me she will have the GM call me. Instead I did not receive a phone call and was sent the bill for the full amount. I do not mind paying for their suites at Hotel Jerome, I do mind simple requests to make my stay enjoyable to be fulfilled or at the least acknowledged. On the flip side, the restaurant staff is very nice and accommodating, as well as the concierge and the valet.