Hi everyone, the hotel is clean, in a great locati...

Hi everyone, the hotel is clean, in a great location and priced reasonably. The GM Ollivia is great. This hotel definitely deserves five stars but there s one problem standing in my way from doing that.

There is one host that is terrible, her name is Theresa. Every time either myself or anyone I work with encounters this woman, there is a problem. She s is rude, controlling and at times downright nasty. I have actually witnessed this woman playing games with people checking in at the front lobby. It is a shame. Is this down not turnaround I won t be able to continue staying here.

While I was reading other reviews and one of the comments I saw a few times was the room was canceled. As for the room being canceled I have witnessed this twice. Once myself. The room is billed to the car before you arrive, if for some reason it doesn t clear up your room is canceled. Our corporate office uses a card to hold the room but it will not allow rooms to be charged. I have never seen a hotel pre-charge the room before you arrive. This is not happened in the last few visits I ve been there.