Linda Royston

Review of Embassy Suites LAX North

Very disappointing for my first stay at this hotel...

Very disappointing for my first stay at this hotel! I chose it because I read positive reviews. I have never paid so much for a hotel but I wanted it to be special for my granddaughters 13th birthday! The pool and spa were filthy. The foam in the spa even had a layer of brown scum. There were unsupervised kids ranging from toddlers to teens who were screaming, running, and splashing all over the place! I then had to endure the smell of marijuana for the next 2 days even though it is a non-smoking hotel. The complementary breakfast was not good. The fruit was awful. I don t even know how that s possible living in California! I paid extra for the premium floor and the unlimited access to the snack vending machine that was very difficult to use and absolutely gross and sticky and often not stocked! The bed was comfy and atrium was pretty but overall experience was not good. I will not be going back!