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Estefania Ramirez

3 years ago

I live in the Heron Creek apts , the first year of...

I live in the Heron Creek apts , the first year of me living in my unit my rent changed three different times causing me to be behind with late charges . Now with in the last three years of my total of four years in my unit I have had nothing but issues with my unit. I had to have a plumber brought in to fix my toilet and was told I would receive a bill for the plumbers visit which I have yet to receive, I also had to have a small section of my carpet replaced , again still no bill . I have checked on these bills several times and an told nothing is there. The property manager that you have here sucks. She is verbally abusive can't keep up with paper work or keep maintenance repairs up. I have called and called and still nothing she has vehicles towed that are functioning and can not keep the trashy people in line. I have complained numourous times about my downstairs neighbors weed smoke seeping into my unit and nothing is done. I have spoken with lots of other tenants who have previously and currently live here. She trades drugs for rent and plays favorites. A lot of the tenants are affriad or no not know who to talk to to make complaints and when complaints are made with the main office no one EVER follows through. I have been trying desperately to move out of my unit and have been told by the property manager that she isn't going to lie about my rental history with you guys. I have never broken any lease agreement . I do my best to follow my lease. Having someone abuse their so called power has been hard on my being able to move. I am sick on the management that you have placed in this complex and I am not the only one . If need be I can give the names and numbers of all tenants whom have pretty much been bullied by your property manager. I am about to speak with a lawyer about these issues since you guys do not wish to handle your business as such. You guys should want a proud reputation . But after reading all these other comments I gather that this company simple doesn't care and just wants to legitimately steal money for us the little guys. Thanks but no thanks. I'll be contacting an attorney.

P.S. I still which I could give this place a zero star shittest group of people . Nothing changed and nothing was fixed . And I still haven't heard back from anyone about a extremely small amount of money owed to them for an extension since I didn't get the bill till late since it too their property manager long enough to get my copy out to me .

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