In possession of a defective Kelly watch, I give i...

In possession of a defective Kelly watch, I give it to the workshop of the suburbs honored for repair. Once repaired, I ask that it be sent to me by the post office or in a Hermes store closer to my home (I live in the province). The response from customer service was "You have to go to the suburb store". They refuse to perform any service for customers. In addition, during the many calls I was told "We will remind you ..." I have never been called back. Finally, at tiffany, they return by chrono parcels ...