brayan cruz

Review of Big Bus Tours - London

I would rather get shot in the foot than have to e...

I would rather get shot in the foot than have to ever deal with this company. They ruined my day in London. The only reason I am writing this review is because of their staff. Not only did I encounter 1 rude, unhelpful, and disrespectful staff member but three of them. The one near Madame Tessauds was the worst of them. We already had paid for 4 tickets for the bus and four entrances to the museum online. All three of them refused to help us because we already purchased the tickets but wouldn't let us get on the bus unless we waited on a huge line to get inside Madame Tessauds. The first staff member we encountered outside Saint Pancras told us to go to Madame Tessauds and there was nothing he could do. He didn't even bothered in giving us directions