In the room was literally freezing! We stayed for ...

In the room was literally freezing! We stayed for 3 nights and called reception many, many times. At some point they send somebody to check the AC and apparently something was broken but they never fixed it. They said also that the hotel is full and we can't change the room.
The fact that the rooms are nice or the view is beautiful are not important anymore when you freeze and leave with a terrible flu.
Really bad experience!