DJ Pharaoh Entertainment

Review of Verizon Wireless - Philadelphi...

I was running late, trying to get to this store be...

I was running late, trying to get to this store before they closed. When I realized I was going to be 7 minutes late - I called and asked if they could please wait for me. I just ordered 2 new phone and an Apple Watch (spending a considerable amount of money). I only needed to pick up my items since I had already paid for them. The staff rudely ignored me as I knocked on the door asking to pick up the items I had just paid for. Finally, I'm assuming the person who was the manager came up to the door, opened the door...and I said, "We haven't even processed it. we are not opening the door. come back tomorrow we open at 9:00am"...then slammed the door in my face. I noticed there were other customers in the store who watched in awe. I'd never been so embarrassed. today, I will visit the store to get my merchandise. I have a lot of pent up anger from the way I was treated yesterday and plan to remind them what good customer service looks like. I will never visit this store again, I hope the staff learns basic humility and I'd like this post to serve as a warning for anyone expecting good customer service - not to visit this location.