Brian Holland

Review of ARRIGO DODGE CHRYSLER JEEP

I bought my Cherokee in June of this year. I have...

I bought my Cherokee in June of this year. I have already had to return to the dealership twice to repairs problems that existed before I bought the car. The more recent repair dealt with the fact that my car just turned off as I was driving on the Turnpike. Luckily I was already in an exit lane and going 20 mph because the wheel also locked up when this happened.

I brought the vehicle in as soon as I possibly could and was told three days later that the problem was fixed by a software update. I asked when the update came out and was told that it was issued by Jeep in February (about 4 months before I bought the car). When I went to pick up my vehicle I asked multiple managers why the update wasn't already installed on my vehicle when I purchased it and was told that it was such a rare defect that it wouldn't be efficient to install the update on every Cherokee. Instead, the procedure (as I was told by the managers) is that a driver has to actually have the car shutdown while it is being operated before the update is installed. The fact that this is a known defect in the 2019 Cherokees and Arrigo/Jeep is making the business decision to only take remedial steps until someone experiences the defect is unbelievable.

When I asked one of the Sales Managers his thoughts on the fact that I was sold a vehicle with a known defect I was told "Well that's a service issue, we just sell the cars" and that since there was not a full factory recall on the vehicle that there was absolutely nothing he could do for me for having to have the car serviced twice before it even reached 1000 miles.

I will never purchase another vehicle from Arrigo.