Upon arrival we were impressed that the reception ...

Upon arrival we were impressed that the reception staff are very kind. This, however, ends our good impressions.
On the first night (23 Emerald) we woke up and there were 10-15 blood-sucking bed bugs around us. We got up and checked to see if there were any under the covers. Unfortunately, in addition to many bugs, the mattress also had laid eggs. The friendly reception staff provided us with a new room at least midnight.
The restaurant and breakfast are not up to standard. When asked Excuse me. What is the dessert of the day? we were told "Honestly, brother, I don't know, I don't think we have such things", then we had to ask a few more times for each of the desserts, because the employee did not know what and how it was offered. The serving label is missing.
The pool is dirty, but the water has a very suitable temperature. I would rate it as nice. :)
"RELAXATION ZONE", although indoors, had a temperature of about 17 degrees and was not suitable for relaxation.
The kitchen has everything you need, we managed to cook a nice dinner, so this is definitely a plus. We could not find the utensils when we went to the reception, other choirs also asked - I advise you to move them to an easier place.

Greetings!