I am in the process of refinancing my Loan with AI...

I am in the process of refinancing my Loan with AIM Loans. My experience with AIM Loans is painful so far. Very unpleasant experience. Loan processor asks same question 10 times, want confirmation documents/proof from myself, my CPA and ask the same question multiple times and make loose time and finally go beyond your lock period and force you to relock again for higher price. Very unprofessional way of dealing with customers. I am planning to see my attorney after refinance.