Lee Paulson

Review of Valley Imports, Inc.

On March 18th; a Saturday, I called over to Valley...

On March 18th; a Saturday, I called over to Valley Imports to request information on a used Audi A4 that I found on their website. I was transferred over to one of their sales team members, Tana, who helped answer my questions about the car. Unfortunately for me, I live up in Minnesota, so the drive itself was almost 250 miles away. Even so, I was so eager to see the car that I requested we make plans for that Monday to make the purchase official and voila! That Monday, the car was all mine.

A few days down the road I noticed that the right tail light had some burnt out LEDs. Was it a deal breaker? Not in the slightest. Was I sad that my car's bum wasn't fully function? You betcha.
I cried to Tana about it and she couldn't have made it easier for me. She told me she would ship out the new tail light to my address at no cost to me. She explained how to get the old tail light out and how to install the new one. We ended our conversation that she would follow up with me in the next few weeks when the shipment is out.

I get a call from Tana a few weeks later.
"Lee, we're sending a team your way!"
Next thing I know, Valley Imports is in Minnesota, at my house, installing a new tail light. As their customer, this was grade A+ customer service.

This is my first car and therefore my first car purchase, so I don't have a lot of experience in the car buying/selling world, but I honestly can't think of this process being any easier than with what Tana and Valley Imports has done for me.

Thanks again from Minnesota!