Jimmy Boyd

Review of Brookshire Grocery Company

Spring Market #722....I had a recent frustrating e...

Spring Market #722....I had a recent frustrating experience that other fuel customers need to be aware of at this Spring Market location. On August 28, 2019 I pulled in to fill up with diesel. I was in a hurry, it was 106 degrees I accidentally pulled up to the unleaded only pump, slid my bank debit card before realizing it didn't have diesel, only unleaded. My bad! I immediately pushed the cancel button and printed a receipt that showed 0.000 gallons pumped. After that I moved to another set of pumps with diesel and filled up my truck ($58.00). When I got home I checked my bank transactions and noticed a - $90.00 charge had been made to my debit card from this $0.00 cancellation I made at the pump. I then called the corporate office Brookshire's in Tyler. I was transferred to another department that handles credit and debit card problems. I was told that due to worthless criminals somehow scamming fuel purchases with debit cards and whenever a customer cancels a transaction their system automatically places a $90.00 hold on your bank account. So far I've made 3 calls in the last 3 days and still this issue has not been resolved. I agree with everyone regarding the very nice internal store, courteous staff and exceptional service, however this does not help me get my $90.00 refunded back to my bank account. Basically they are holding my money, $90.00, for absolutely no reason. This isn't good especially if you are disabled living on a fixed SSD monthly income. Live and learn.