A few years back I flew my parents in town to atte...

A few years back I flew my parents in town to attend my graduation, I booked this hotel randomly without acknowledging their service rating or other feedbacks. The price was $1623 for five days total, while we check in the vibe I m getting was not welcoming, the lady at front kept giving my parents the dirty look, she didn t seem very helpful n attentive at all.

My parents check in to a room on the first floor, I didn t notice the dirty curtains and unsanitary bed sheet in their room until later on, the overall room condition was dirty with bad sound proof walls. while walking in the hallway I randomly saw some roaches crawling up on the wall, my folks didn't want to bother so they stay in for one night, later they found out there s an additional $250 for room upgrade, I felt so bad I finally check them out of there &move to a different hotel. I will not return to this disgusting place due to their dirty environment &undertrained staff with lousy service.