Ordered I phone waited 3-4 weeks it arrived, was u...

Ordered I phone waited 3-4 weeks it arrived, was unable to get signal so returned it under 14 day money back warranty, that was 4 October still no refund keep getting fobbed off, cannt get hold of anyone by phone they are still answering e mails even if that takes 3-4 days, next step Trading Standards and solicitor
Not work rating