The service received, particularly on the return j...

The service received, particularly on the return journey and dealing with their local representatives at Palma airport was pretty awful but having given detailed feedback after our return it was dealt with in a suitable manner. Their Online Customer Experience Representative, Corne Volschenk picked up my review and acted on it without any further prompting or separate letters of complaint. My feedback was investigated, resulting in a refund of half our total cost! It was a shame the local company let us and Hoppa as agents down but at least the poor service was acknowledged and brought to the attention of the local company. The local company probably get away with their poor service enough because not enough people complain when they should.

Anyway, many thanks to Corne Volschenk for the assistance.