Melissa Burns

Review of DoubleTree by Hilton Hotel and...

The reason we chose this hotel is because we have ...

The reason we chose this hotel is because we have stayed there before and enjoyed ourselves. It is conveniently located right off the main interstate. They have newly renovated the hotel with many upgrades. That originally was my only complaint and our last stay was that it needed to be upgraded. So upon our arrival I was very pleased to see that they have made beautiful changes. The staff was very polite and accommodating. The one main issue we had was the screaming fire alarm that another guest had set off at 3 in the morning. I had two young children asleep who will woke and panic and we're very startled by this occurrence. I understand it was not the hotels fault but when it came 2 getting some kind of refund or extra stay they weren't as accommodating. I got $30 off our two-night stay when I feel as a Hilton Honors guest they should have at least offered us an additional night stay seeing as the event was awfully inconvenient, frightening and disturbing for my two babies. As far as cleanliness and comfort I would give it a huge thumbs up.