Took my 3-year-old macbook pro, whose hard drive w...

Took my 3-year-old macbook pro, whose hard drive was in its death throes, to the Computer Guru yesterday.

I read some really negative reviews here, which might have deterred me. But when I called Dot Foil they told me that it would cost $55 for them to diagnose the problem, which I could then credit towards the repair if the problem was repairable. That I could swallow but then they said I'd have to leave my computer for two days before a tech would even look at it. That's not an option for me--I have work to do.

I walked into the Computer Guru and Steven diagnosed my problem immediately while his lunch cooked in the next room. He fixed my computer that day, and even stayed late while my broken hard drive struggled to transfer my data to the new drive.

Some other reviewers mentioned that the prices are high. I didn't do a price comparison, so I can't speak to that. But to me time is money and if it's the difference between having to drive to Albuquerque to visit the Apple Store twice in one week (one to drop off, once to pick up, as I had to do a couple years ago) or leaving my computer for 2 days before a tech even looks at it at Dot Foil, I'm happy to pay a bit extra.

As far as Steven's personality, which some of the other reviewers took issue with--Yes, he was a bit of an "IT guy" type. So what? He knows what he's doing and a smart person would just manage their own reaction to any comments that they found annoying or whatever instead of take to the internet with some kind of vendetta. I mean, the Apple techs call themselves the "genius bar"--can we just accept that there is a certain personality type that people of this profession tend to have? It's not a big deal.