S Fris

Review of Affinia Shelburne Hotel

We have stayed at this hotel about 6 times. Until...

We have stayed at this hotel about 6 times. Until recently our stays have been pleasant except for long waits for the elevator if the hotel is busy. In early December (2015), I again was doing business in NYC and stayed at the hotel. My business took longer than expected and I needed to stay an additional night and called the front desk about 7am to reserve my room for another night. Accommodations were confirmed. Upon returning to the hotel that evening I could not access my room. I went to the front desk and explained my situation. In short, after almost 40 min of computer work and talking with the manager I was told that they had missed my extension and had rented the room. I asked wher my clothes, medicines, toiletries and computer were. They had my toiletries and medicine, but had left my clothing and computer in the room. The manager Tom me up to claim my belongings. There were already someone else's belongings in the room. The only problem is my computer was missing. They were never able to locate it during my stay. A week later I returned and followed up with the manager to no avail. He said the hotel insurance company would be notified and get in touch. Still no communication as of February 15thq. Have left two messages for management with no return call. This is highly unprofessional treatment of a hotel guest. It's quite a dissapointment.