I was treated pretty poorly when I dropped off my ...

I was treated pretty poorly when I dropped off my bike for work. I would call to check on progress of the work and no one would call me back. Left messages on their voicemail, talked to people in the department and was told that they would check and call back; never happened. Even inquired with their online guy and still no response even after the online guy stated he "escalated" the request for information. This went on for two plus weeks!