Bill Ferraro

Review of ICS Computers

A customer for over 10 years. I was told on the ph...

A customer for over 10 years. I was told on the phone a warranty for my son's laptop expired on the 7th. I work a lot and when I went in on the 7th I was told it actually expired on the 6th at midnight. The service manager admitted I was given the wrong info and said he would do an "investigation" and call me Monday. He also wanted to know why I did not come in the day before(not really his business). By Wednesday it was apparent he could care less so I picked up my laptop. I told another manager what happened he also seemed not to care. I let them know I was a long time customer that will not return for personal or business purchases. To date the service manager never called to say he had even looked into why I was given wrong info. Makes it easy to give Amazon my business.