Don't go to the Apple store to fix your items; com...

Don't go to the Apple store to fix your items; come here! This is the best customer service I have ever received from anywhere, not limited to tech stores.

I may just be unlucky with Apple repairs, but every time I'm there, I end up having to fix a new problem (e.g. an entire issue with my T2 chip when I just came to fix my defect keyboard). In addition, what bothers me is that the Apple self-proclaimed "geniuses" never actually acknowledge my technical problems. Currently, a lot of Apple Macbooks are having what's called the "stage-light" issue, and I am certain that the "geniuses" at Apple would have nothing to say about my problems - either out of ignornace to the problem or because they were instructed by the higher-ups to not acknowledge the problem. The technician I met at the Micro Center was the complete opposite. I dropped off my laptop to the technician who would actually be doing my repairs (unlike Apple where you're never really talking with the "Wizards of Oz" technicians behind the Apple store). Every technical issue I brought up to him, he knew precisely the underlying problem. It was refreshing to talk with someone who actually works with your computer. I've been working one-on-one with him since; for example, the technician personally texted me when he said he was going to order a part from an Apple retailer. You can expect a prompt reply from the repair guys.

When I came back to pick up the laptop (only ONE DAY later), I was also greeted by amazing customer service. They tried to make sure everything was okay for me before I left (started up the computer and asked me if everything looked alright). Plus, it seemed like they gave my keyboard a good cleaning, even though I came for a monitor issue. Later, the manager gave me a handshake and said, "I hope you had a good experience here." You bet I did. And you can bet Micro Center has a new, loyal customer. I can't gush enough about how great this place is.

I've only gone to here for a repair, but I will most certainly come here for future equipment purchases too. I'm sold on the customer service and the business model the Micro Center has. When it comes to repairs, they're here to fix your problem, not sell you other stuff (something maybe big Apple does). And well, I guess I'll also come here for future purchases too now, since I can expect them to quickly resolve any issues, should there be any.

Photos: First two show the "stage-light" problem and a weird "orange spot." The last picture shows the problem fixed!