Kim Neast

Review of Coggin Nissan at the Avenues

I am not sure why they make service appts. I made ...

I am not sure why they make service appts. I made an appt for 9am for something that honestly takes 5 minutes. Arrived shortly before 9 to check in and my car is still sitting there over an hour later...
I inquired and got some BS answer. We have 50 appts today and everybody comes in and drops off at 8 putting everything behind. Why does that matter to me? If they drop off early, fine, but if there appt is not at 8 am then they have to wait, not me. It s very simple. If you can t accommodate the work than don t make appts. I had to speak to the assistant manager to get my car back. She was pleasant and again explained things get backed up very easily. I suggest they don t make appts if the expectation is you have to sit for hours for something that takes a tech a few minutes. Set reasonable expectations for your customers and be respectful of their time.