Charlie / Steve - are top drawer. Diligent, helpfu...

Charlie / Steve - are top drawer. Diligent, helpful, patient hifi experts. I bought Arcam and Focal kit a fortnight ago with 100% of Charlie's time pre Christmas for a 90 minute kit demo in store. I have a couple of questions, we are speaking on the phone on Boxing Day ahead of the store opening. Then Steve comes to our house - an hour on the train out of London - and spends an hour ironing out issues. Real teamwork.

I don't say this lightly - Richer Sounds is more like John Lewis than John Lewis! Bravo.