Julia N

Review of Royal Media Network

I usually waste time with any telemarketer. They d...

I usually waste time with any telemarketer. They don't have answers for your questions you ask because no one ever does. I figure me being on the phone with them is wasting their time rather than trying to swindle others who don't know any better. I recently received a phone call in regards to getting our printer toner replaced for $65.00. I will admit, that peaked my interest. So I sat on the phone and listened to the pitch. They then transferred me over to the "manager," of that particular company. I listened as they tried to sell me six toners and receive one free. He told me it was a guaranteed product that the price was locked in and would never change. Even if they were to expire they will replace it for free. So I kindly asked for a sales quote that indicated that the above statement was true. In addition to that I asked that he include on there that there is a lifetime guarantee. He then got pretty flustered by my questions. All while I was trying to run a business, mind you no less. He sent me over the first quote with the $65 toner X6 plus 1 free and it was written in the box of the quote (like it was just stuck in there) that it was "covered and back-up with a warranty." To me that seemed a little fishy considering they claim to work with the FBI and the California School district. Then I asked for them to include that the price will never change. He got impatient with me because I asked him to do it. Then sent me over another quote that was similar that to the other, "same price and same deal every time you order." I told him I would order one and for him to send over another quote. He then got upset that I asked for another quote. I simply wanted to make sure that I was going to be paying the same amount. He sent it over and got really irritated when I asked about their website. He told me the website and I went to it while on the phone and asked him why they don't have an online portal for business' to order supplies. He didn't really know what to say other than, "we work with the FBI we can't have that." I called bull$#!%. Like really. What kind of reputable business, that works with such large companies none the less, don't have an online portal? I then asked him to invoice me and he was very insistent that I pay with the credit card over the phone. I told him I didn't want him to have my credit card information. He got hostile with me. Saying, "I have been on the phone with you for 28 minutes for you to order one toner. Lets make it two." I said, "no thanks we only need one. Most of our stuff is done electronically and one will last us a year." I tend to see the good in everyone so it is no surprise that a person like that would try to swindle you into buying their products. In total I was on the phone about 57 minutes. This is obviously a scam of some sort. I did a little research and this company has a lot of complaints filed against them as well as a couple of bad reviews. BEWARE!!!