Kristen Sanfilippo

Review of KeyLime Cove Water Resort

Only chose 1 star because I had to. Awoke to mice ...

Only chose 1 star because I had to. Awoke to mice rummaging through our snacks at 4am. Went to the front desk to find someone... the whole lobby was shut down. Had to call security who transferred us to another room. Upon transfer to another room cam upon a 3 yo little girl crying and wandering building. The security had no way to locate her family due to antiquated camera and computer system. Stayed with the little girl for 2 1/2 hours in the lobby with my 3 kids. As they had no female staff on site and just 3 male employees. Finally they contacted the police after we exhausted all options. Then male security told me I need to leave before the police got there as it was their policy I refused as a mother I wasn t leaving a 3 yo little girl with a male security guard. I waited 10 feet from her until the police arrived.. then quietly left! Poor security system in place!!!!!!!!